Return Policy
At Tesla Fancy, we are committed to ensuring you are completely satisfied with your accessory options. Our return policy is designed with your contentment in mind, and here are the details you need to know:
30-Day Return Policy:
We offer a 30-day return policy for our products. To be eligible for a return, the item must be in a resealable and with all original tags attached. Please be aware that you are responsible for the return shipping costs, and the original shipping fees from your purchase are non-refundable. Upon receipt, we will thoroughly inspect the item to ensure it is free from damage before issuing your refund.
Return and Refund Conditions:
To initiate a return or refund, please contact us at info@teslafancy.com within 30 days of receiving your item. Ensure the accessories are undamaged and retain their original tag. For a smoother return process, include your order number and a photo of the item received in your communication.
If you receive defective or damaged products, please provide us with an unboxing video, photos of the damaged products, and proof of purchase. We will then address your concern and arrange for a refund or replacement of the item, covering any shipping fees involved.
Order Cancellations:
You have the opportunity to cancel your order within 30 minutes of placement. The order may not be revoked if you attempt to cancel beyond this timeframe. We will handle your cancellation request within 12 business hours, and the refund will be issued back to your original payment account.
Refund Timeline:
Refunds are generally processed within 1-2 business days, though the timing can vary depending on the original method of payment. If your refund has not been received after this period, please contact us at info@teslafancy.com.
Return Address:
Please send the returned item to the address below:
1723 W Colorado Ave, Colorado Springs, CO 80904
Important: Returns must have an RMA (Return Merchandise Authorization) number, which can be obtained by contacting us. Unannounced returns cannot be accepted. We will process refunds using the same payment method for the purchase, and restocking fees will not apply.
Thank you for choosing us. We promise to handle your return inquiries with the same care and attention we put into your Tesla accessories.
